Cook medical: Health Clinic Wait-time app
GOAL: Improve the check-in experience at the clinic and cut down on wait-times.
COMPANY: Cook Family Health Center
PROJECT TEAM: Product Manager, UX/UI Designer, Developers, Clinic Stakeholders
MY RESPONSIBILITIES: Stakeholder interviews, journey maps, usability testing, ideation, wireframing, prototyping, visual assets
FINAL DELIVERABLE: Dedicated iPad check in stations for patients with iOS app, backend web-based application for reception and nurse’s station.
PLANNING AND ANALYSIS: The Cook Family Health Center approached us with the issue of needing to modernize their check-in approach for patients. They were in need of a way to check patients in, notify the nurse of patient arrival and deliver appropriate charts to the attending nurse.
The Product Manager and I worked on a plan for interviewing users at the clinic as well as clinic management and workers.
RESEARCH TAKEAWAYS: We determined that the major pain points for the current check in system were;
1. Handwritten check-in list had legibility issues for reception
2. Physical check-in clipboard did not obfuscate previous patients’ information
3. Nurses had to walk to reception to check patient queue
JOURNEY MAP DELIVERABLE: I put together a journey map comparing the current workflow versus the proposed one.